FAQs: Warranty

How to register my warranty?

If you purchase at our online shop, the product warranty will activate automatically. If purchased from an authorised re-seller, please take few simple steps to register your product.

What is our Warranty policy?

2-Year Warranty for most of the Axone’s products when registering online. Small items normally come with 1 year-Warranty protection.

Under Warranty period

Upon product arrival, free repair or replacement for the faulty item due to workmanship and materials or any other warranty request. Please send details & photo reference via email support@axonebags.com, we will sort it out.

This warranty doesn't apply if the damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

Every product comes with specific warranty period. Please check the hangtag or product page from our website www.axonebags.com

Out of Warranty period

If your product is “beyond warranty period”, we will suggest alternative, please email us for help.

Protect our planet

We have designed a long-lasting product to help environment, to reduce our carbon footprint and save the cost of delivery. Please consider repairing at your local bag repair service rather than send out for repair. If parts are available, we are pleased to supply them. The delivery cost to be covered by customer.

Please contact Axone Customer Service Advisors for assistance: support@axonebags.com